Refund policy

We offer a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement. To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To request a replacement, contact us at info@jencart.com. Once your replacement request is accepted, we'll send you instructions on how and where to send your package. You can always reach us for any replacement questions at info@jencart.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and arrange a replacement.

Exceptions / Non-Replaceable Items

Certain types of items are not eligible for replacement, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept replacement requests for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item. Replacement is not available for sale items or gift cards.

No Returns or Refunds

Please note that we do not offer returns or refunds. All eligible issues will be resolved through product replacement only, subject to the conditions stated above.