Last updated: November 9, 2026
At Jencart, our goal is 100% customer satisfaction. Every product is individually quality-checked prior to packing. However, if your order arrives damaged, defective, or incorrect, our 7-Day Easy Replacement Policy has you fully covered.
??? 7-Day Free Replacement Window
You can request a free replacement within 7 days from the date your package is delivered if:
- The item arrived damaged or broken during transit.
- The item has an unexpected manufacturing defect or missing parts.
- You received an incorrect item or variation.
How to Initiate a Replacement
- Take a quick photo or short unboxing video clearly showing the defect or damage, along with the shipping label on the package.
- Send an email to info@jencart.com or message our WhatsApp support at +91 62350 39392 with your Order ID.
- Our support team will verify and approve your replacement request within 24 hours.
- We will arrange a reverse courier pickup or immediately dispatch a brand-new replacement to your address at no additional cost.
Refunds on Out-of-Stock Items
If a replacement is approved but the item is temporarily out of stock, a 100% refund will be issued to your original payment method (Bank/UPI/Card) within 5 to 7 business days.
Support Contact: Email: info@jencart.com | WhatsApp: +91 62350 39392 (Mon-Sat, 10 AM - 7 PM IST)